tag:status.quartzy.com,2005:/historyQuartzy Status - Incident History2024-03-28T22:23:32-07:00Quartzytag:status.quartzy.com,2005:Incident/203801662024-03-27T10:53:19-07:002024-03-27T10:53:19-07:00Investigating: California customers having trouble checking out<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:53</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:46</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:45</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:29</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:04</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue that is preventing customers from checking out of the Quartzy shop if the shipping address is located in California.</p>tag:status.quartzy.com,2005:Incident/201360782024-03-01T10:34:11-08:002024-03-01T10:34:11-08:00Service Disruption<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>10:34</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>09:59</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>09:44</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>09:42</var> PST</small><br><strong>Investigating</strong> - Quartzy systems are experiencing a disruption. The issue has been identified and we are applying a fix.</p>tag:status.quartzy.com,2005:Incident/200206002024-02-19T13:44:34-08:002024-02-19T13:44:34-08:00Service Speed May Vary<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>13:44</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>08:28</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented, and we have seen improvements to performance. We are continuing to monitor.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>05:27</var> PST</small><br><strong>Investigating</strong> - We are currently investigating a performance degradation.</p>tag:status.quartzy.com,2005:Incident/199688542024-02-17T13:00:57-08:002024-02-17T13:00:57-08:00System Maintenance<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>13:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>09:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>11:04</var> PST</small><br><strong>Scheduled</strong> - Quartzy will be undergoing scheduled maintenance. There may be periods of degraded functionality within the Quartzy platform throughout this period.</p>tag:status.quartzy.com,2005:Incident/199151582024-02-05T12:15:59-08:002024-02-05T12:15:59-08:00Service Degradation<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>12:15</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>11:53</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>11:52</var> PST</small><br><strong>Investigating</strong> - A fix is in progress.</p>tag:status.quartzy.com,2005:Incident/198860382024-02-02T23:00:42-08:002024-02-02T23:00:42-08:00System Maintenance<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>23:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>19:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>08:22</var> PST</small><br><strong>Scheduled</strong> - Quartzy will be undergoing scheduled maintenance. There may be periods of degraded functionality within the Quartzy platform throughout this period.</p>tag:status.quartzy.com,2005:Incident/191095392023-11-13T09:24:38-08:002023-11-13T09:24:38-08:00Service Disruption<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>09:24</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>09:19</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>09:18</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>09:17</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.quartzy.com,2005:Incident/185670362023-09-18T12:00:00-07:002023-09-21T07:41:29-07:00Service Disruption<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>12:00</var> PDT</small><br><strong>Resolved</strong> - The quartzy web application was unreachable for a brief period of time.</p>tag:status.quartzy.com,2005:Incident/184704352023-09-11T08:57:42-07:002023-09-11T08:57:42-07:00Service Disruption<p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>08:57</var> PDT</small><br><strong>Resolved</strong> - The incident is resolved.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>08:48</var> PDT</small><br><strong>Monitoring</strong> - Quartzy systems have been stabilized. We will continue to monitor.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>08:19</var> PDT</small><br><strong>Investigating</strong> - Quartzy systems are experiencing a disruption. We are actively investigating this issue.</p>tag:status.quartzy.com,2005:Incident/184247722023-09-07T10:39:12-07:002023-09-07T10:39:12-07:00Service Disruption<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>10:39</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>10:36</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>10:30</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>10:28</var> PDT</small><br><strong>Investigating</strong> - Quartzy systems are experiencing a service disruption.</p>tag:status.quartzy.com,2005:Incident/184116462023-09-01T14:00:00-07:002023-09-06T11:10:04-07:00Service Disruption<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>14:00</var> PDT</small><br><strong>Resolved</strong> - We experienced an issue that disrupted access to all Quartzy applications and services.</p>tag:status.quartzy.com,2005:Incident/181631942023-08-16T07:00:00-07:002023-08-16T07:23:40-07:00Service Degradation<p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>07:00</var> PDT</small><br><strong>Resolved</strong> - Some Quartzy users were prevented from accessing the web application for a short period of time.</p>tag:status.quartzy.com,2005:Incident/179870952023-07-28T10:43:35-07:002023-07-28T10:43:35-07:00Service Degradation<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>10:43</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>09:54</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>09:48</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>09:11</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.quartzy.com,2005:Incident/179777512023-07-27T10:24:14-07:002023-07-27T10:24:14-07:00Performance Degradation<p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>10:24</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>10:19</var> PDT</small><br><strong>Monitoring</strong> - Performance has stabilized, but we are continuing to monitor.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>09:52</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating a performance degradation.</p>tag:status.quartzy.com,2005:Incident/178491502023-07-15T16:00:07-07:002023-07-15T16:00:07-07:00System Maintenance<p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>16:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>08:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>16:47</var> PDT</small><br><strong>Scheduled</strong> - We are performing upgrades to our authentication system. Users of both the web and mobile apps may experience disruptions throughout this period. All users will be logged out, but your password will continue to work after the upgrade. Please contact support@quartzy.com if you experience any issues outside of the maintenance window or require assistance.</p>tag:status.quartzy.com,2005:Incident/176420432023-06-20T07:30:00-07:002023-06-21T05:37:24-07:00Performance Degradation<p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>07:30</var> PDT</small><br><strong>Resolved</strong> - The Quartzy web application experienced performance degradation, causing slowness in application functionality.</p>tag:status.quartzy.com,2005:Incident/175512882023-06-13T18:15:18-07:002023-06-13T18:15:18-07:00Scheduled Database Upgrade<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>18:15</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>18:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>13:28</var> PDT</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance on our database. The site should be usable throughout the maintenance window, although there may be some brief instances of degraded performance during this time.</p>tag:status.quartzy.com,2005:Incident/173799202023-05-26T09:46:23-07:002023-05-26T09:46:23-07:00Service Disruption<p><small>May <var data-var='date'>26</var>, <var data-var='time'>09:46</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>09:39</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>09:34</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>09:34</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.quartzy.com,2005:Incident/173044682023-05-21T15:35:43-07:002023-05-21T15:35:43-07:00Database Maintenance<p><small>May <var data-var='date'>21</var>, <var data-var='time'>15:35</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>21</var>, <var data-var='time'>15:03</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>10:13</var> PDT</small><br><strong>Scheduled</strong> - We will be performing scheduled maintenance on our database. The Quartzy web application, Quartzy mobile application, and Quartzy integrations will not be available for use during this time.</p>tag:status.quartzy.com,2005:Incident/173044322023-05-19T18:18:22-07:002023-05-19T18:18:22-07:00Quartzy Marketing Site Migration<p><small>May <var data-var='date'>19</var>, <var data-var='time'>18:18</var> PDT</small><br><strong>Completed</strong> - Maintenance is complete.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>18:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>10:09</var> PDT</small><br><strong>Scheduled</strong> - We are migrating our marketing site, quartzy.com, to a new provider, and it will be down during this process. There will be no impact to the Quartzy web application, the Quartzy mobile application, or any Quartzy integrations.</p>tag:status.quartzy.com,2005:Incident/167134292023-04-01T00:03:40-07:002023-04-01T00:03:40-07:00Scheduled Database Upgrade<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>00:03</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>14:15</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance for our database. There may be brief periods of downtime, and any newly created order requests or inventory items may not be searchable until after the maintenance is completed.</p>tag:status.quartzy.com,2005:Incident/167104172023-03-31T09:41:46-07:002023-03-31T09:41:46-07:00Service Disruption<p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>09:41</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>08:58</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>08:29</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.quartzy.com,2005:Incident/168233752023-03-24T09:23:00-07:002023-04-11T08:04:30-07:00Service disruption<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>09:23</var> PDT</small><br><strong>Resolved</strong> - An internal service has become unavailable, leading to a system-wide outage</p>tag:status.quartzy.com,2005:Incident/165190592023-03-15T18:36:04-07:002023-03-15T18:36:04-07:00Service Degradation<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>18:36</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>18:26</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>18:19</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.quartzy.com,2005:Incident/165179622023-03-15T16:22:26-07:002023-03-15T16:22:26-07:00Service Degradation<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>16:22</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>16:21</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>16:20</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>